|
Responsibilities:
- Provide Service Desk support for Office and act as back-up for CIM Helpdesk during day shift
Provide 2nd level support (request, queries and troubleshoot) for supported applications/services
Gather all necessary information from user for escalation and crisis communication, and follow up to ensure timely issue closure
Provide crisis communication to engineer and manager
Assist with the IT Project
IT Software & Asset Management
Requirements:
- Degree in Information Technology or equivalent studies
- 2 or more years of experience in Service Desk system
- Good knowledge in Windows, Exchange Email, Lotus applications, Internet applications a must
- Good working knowledge with Service Desk ticketing system
- Basic computer knowledge – hardware setup, O.S. and application installation
- Basic knowledge in programming languages such as Java, VB, Visual C++
- Basic network knowledge
- Good communication skill
|
|